Delivery
Blu Betty is an online store, and all UK orders are dispatched from our factory in Durban, South Africa using FedEx International Express.
Delivery to the UK
Once your order has been dispatched, delivery to the UK typically takes 3–5 business days via FedEx. Delivery times can vary depending on the destination and customs clearance. FedEx advises that international transit times do not include customs clearance time.
If your order contains a backordered item, the manufacturing lead time will apply before your order is dispatched.
Shipping costs are calculated based on your order and delivery address and will be displayed at checkout.
Please note that UK customs duties, import taxes or other charges that may be applicable to your order are the responsibility of the recipient, unless otherwise stated at checkout.
Order Tracking
Once your order has been dispatched, you will receive an email containing your FedEx tracking number.
You can track your parcel using the FedEx tracking service:
FedEx Track & Trace: https://www.fedex.com/en-za/home.html
Payment
Orders must be paid in full before they can be dispatched.
We accept secure online payments via Stripe and PayPal, including major credit and debit cards.
Ordering & Backorders
If a style or size is temporarily out of stock and backordering is available, you will be given the option to place a backorder directly through the product page.
Our shoes are handcrafted in our factory in Durban, South Africa, and backorders typically require approximately 3 weeks to manufacture before dispatch.
The manufacturing lead time is in addition to the delivery time to the UK.
Where a product is unavailable for backorder, this will be clearly indicated on the product page.
Returns
• Blu Betty shoes are made with care & intent – many processes are done by hand which ensures the authentic look and feel that we are known for. We hope you love your shoes…but if they are not quite right we are happy to process a refund for you. The cost of returning the item (s) will be for the buyer.
• Please note that we only accept returned shoes within 14 days.
• The shoes must be unworn and returned in their original packaging and in perfect, resalable condition. Refunds on items that show ANY measure of wear will not be accepted/processed. The return of worn items to yourself will be for your own account.
• We shall arrange collection.
• Your refund will be processed via the payment platform selected to pay for your order and only once the shoes are back in hand with Blu Betty. Please note that should you have paid for shipping, this value is non- refundable.
• Please be advised that Gift Vouchers, Courier Fees and Sale Items are non-refundable.
• Please click the link below to action your exchange or WhatsApp/WhatsApp Call us on +27 76 250 1872.
https://blubetty.co.uk/returns-and-exchanges/
Exchanges
• We are happy to exchange your shoes for another style or size! Before you exchange your shoes for a bigger size, please note that most of our leathers have a fair amount of give. Please bear this in mind when exchanging your shoes.
• As you know, exchanged shoes must be returned unworn and in perfect, resalable condition.
• An exchange fee of 15£ shall apply (3 or more pairs might result in a higher exchange fee).
• Your exchanged shoes shall be sent from South Africa so please expect a delay of approximately 3 weeks.
• We shall arrange collection of your shoes.
• You might be asked provide Proof of Purchase for your exchange.
• Please note that that there is a 14 day window for you to exchange your shoes from the date of their delivery.
• Please click the link below to action your exchange or WhatsApp/WhatsApp Call us on +27 76 250 1872.
https://blubetty.co.uk/returns-and-exchanges/
Office hours: Monday–Friday from 7AM – 3PM
Saturdays from 8AM – 11AM
Please note
• Leather and returns
As with most natural materials, leather by its very nature is organic and contains variances and imperfections in both texture, colour and appearance. These are NOT flaws or faults (and are NOT the basis for a return) but only serve to enhance the unique look and add to the character of your Blu Betty product.
• Selling your Blu Bettys
If you can sell on your Blu Betty shoes to a bestie, a family member or a work colleague (or anyone actually), rather than exchanging or returning them, we shall give you a 10% discount on your next order!
Faulty or Incorrect Items
We take great pride in the quality of our shoes and the craftsmanship that goes into every pair.
If your shoes arrive faulty, damaged or are not as described, please contact us as soon as possible with details of the issue and photographs where appropriate.
We will assess the issue and, where applicable, arrange a repair, replacement or refund in accordance with your statutory consumer rights.
Customers have statutory rights where goods are not of satisfactory quality, not fit for purpose or not as described. These rights cannot be excluded by our store policies.
If an item is confirmed to be faulty or we have sent you the wrong item, Blu Betty will cover the reasonable cost of returning the item to us.
Warranty
Our shoes are made with quality genuine leathers and experienced craftsmanship, and we stand behind the quality of our products.
In addition to your statutory consumer rights, we may offer assistance with repairs or replacements where appropriate.
Please note that normal wear and tear, accidental damage, misuse or damage caused by incorrect care are not considered manufacturing faults.
Any warranty or goodwill policy offered by Blu Betty does not limit or replace your statutory rights under UK consumer law.
Customer Service
We take customer service seriously and aim to deal with every enquiry fairly and individually.
If you have any questions regarding your order, delivery, sizing, returns or your Blu Betty shoes, please contact us and our team will be happy to assist.